2 Day Advanced Receptionist &
Customer Service Enhancement Workshop

Your Receptionist is the face and the voice of your business and the key to your success in being able to make a positive first impression. Suzan Johnston Australia can give your Receptionist the polish and professional edge required!

Course Contents

Front Office/Reception Training

Telephone Techniques

Speech Enhancement

Business Etiquette

Time Management

Meeting/Greeting Clients

Customer Service Skills

Successful Client Liaison

Dealing with Difficult People

Grooming & Image Development

Duration

Cost Per Participant (inc GST):

Intensive 2 Day Course

Booking Details

To arrange a booking for this 2 day course, or to discuss commencement dates, please contact one of our consultants.

Individually Customised Training Programs

Staff members can attend 'customised' training sessions, conducted either at our training centre or your own premises. With this training option the structure, content and duration are all totally flexible and can be altered according to your individual requirements.

Training workshops can include:

Telephone Techniques
Speech Enhancement
Business Etiquette
Time Management
Customer Service Skills
Organising Business Travel

Receptionist / Telephonist Enhancement
Corporate Grooming & Image Development
Meeting Procedures & Minutes of Meetings
Effective Business Letter Writing
Touch Typing / Speed & Accuracy Testing

Duration

Workshop duration will depend on the subjects chosen and the number of participants to complete the training program. Bookings can be made at a time to suit you and after hour sessions can also be accommodated.

Fees for Customised Training

Please note that if training is required "on site" an additional travel fee may be applicable.

Commencement & Enrolment

Please contact one of our consultants to discuss your training needs and objectives.